NORTH CHICAGO, Ill. (CBS) — A North Chicago person experienced been preserving a diamond ring for a particular lady, but now, his aspiration proposal is ruined.
The male, Marcus Gregory, blames the enterprise he trustworthy for a long time. As CBS 2’s Lauren Victory claimed, Gregory’s shed-and-identified situation is a sophisticated 1.
Gregory even now has the many years-previous receipts for jewelry he has been conserving for his daughter. Also in his longtime assortment is a shiny engagement ring.
He has been on the lookout for a blessed lady – but as of very last August, Gregory is also on the hunt for that blessed lady’s bling. He reported it was last witnessed at the Sears at the Woodfield Shopping mall in Schaumburg.
“I took 13 parts and I acquired back 9,” explained Gregory, who estimates – altering for inflation and appreciation – that various thousand dollars’ worthy of of his jewellery disappeared for the duration of an annual cleaning and inspection. The merchandise had been promised back in two to four months. It has now been eight months.
He recollects a dialogue with Sears staff.
“Where’s the relaxation of my jewelry?” he claimed. “It really is, ‘We don’t know yet. It has not came again.'”
It hasn’t arrive back again, individuals Sears workforce allegedly mentioned at initial, from Sears’ companion, M&G Jewelers.
But Juan Guevara, the firm’s president. immediately termed CBS 2. Though on the phone, he searched his data. He told the ticket quantities provided by Gregory don’t exist in his procedure.
That usually means the jewelry dropped off at Sears – for which Gregory has provider receipts – under no circumstances manufactured it to M&G Jewelers.
“M&G Jewelry said they under no circumstances obtained it, so where’s my jewellery?” Gregory stated.
It is a dilemma the romantic may never get answered, because the Sears in Schaumburg shut down in the fall –and Gregory’s appeals to corporate go nowhere.
“Give me the identical form of product that I brought in,” said Gregory, who would choose the goods be replaced than to get compensated monetarily.
He showed CBS 2 e-mails he sent to Sears corporate and the responses gained. A consultant named Ray promised a refund update in 72 several hours in December. Polly from company pledged the very same in January. Gregory asked for help in February and March also. Now it truly is April.
“You can’t at any time reach any person,” he mentioned, let down in purchaser support which is ironic since Gregory is a enterprise person.
He basically worked as a Sears product sales affiliate for virtually 10 decades.
“It truly is not that I was just a customer. I was a devoted staff,” he reported, no for a longer time Sears’ greatest enthusiast.
We tried using reaching Transformco, the successor enterprise to Sears, multiple times in excess of the study course of many months. No one particular at any time received back to us.
Sears made use of to be a giant retailer primarily based in Chicago. It is now headquartered in the suburbs and has just a handful of outlets left throughout the nation.
No Sears stores are open in Illinois any more. The Schaumburg location where by the jewellery evidently disappeared was the past a single standing.