BATON ROUGE, La. (WAFB) – A diamond ring retains a good deal of monetary value as properly as sentimental price, but for Sarah Hacker, it also represents a connection to her grandmother.
“That was just one thing that I needed. Nobody was around, just my bridesmaid and me and my grandmother, and she prayed that we’d have a good relationship, and I’ll by no means get that back,” Hacker said.
She took her wedding ceremony ring to Kay Jewelers for servicing, and when she went to get it again, it was not there.
“They were pretty dismissive, they advised me, you know, it is your issue, we’ll discover it ultimately, or we’ll give you a alternative ring. It’s distinct from what I had in advance of,” Hacker explained.
She was in a position to get a replacement ring, and her grandmother was capable to bless it yet again.
“She held the ring. I gave her a minor bit of time. I suggest, she was nonresponsive, she could not transfer or anything at all like that and I just experienced her maintain them just so I had that piece of her with me. Some thing that I know my grandmother blessed my marriage, so I’d have a joyful relationship just like she did,” Hacker stated.
She gave Kay Jewelers a second probability.
“I truly feel like a fool for trusting them a second time.”
And she suggests they missing her rings yet again.
“They reported ‘if we discover it, if not, effectively, it’s just jewelry.’ It was one thing meaningful to me, it wasn’t just a piece of jewelry that I purchased at the keep, it is anything that my husband picked out specially for me and gave to me,” Hacker stated.
She made a decision to just take authorized motion and observed out she was not by itself.
“This is not an isolated incident, we’re finding out there’s various people today who are obtaining rings shed or rings supplied to the completely wrong individual, like the woman up in Kentucky, but it is seemingly so prevalent that lightning would strike 2 times on the exact same person and drop the exact ring at the same retail store. So possibly it’s an situation in this retail store? We do not know,” lawyer Christopher Jenkins mentioned.
Jenkins stated they’ve attempted to contact Kay’s to offer a settlement, but the jewellery corporation did not react.
“Kay Jewelers wants to be held responsible. this is a enterprise that sells the plan that we are advertising you a specific piece of jewellery. we are selling you you know, like and we are promoting you memories, and this is going to be a cherished product that they appear to be incredibly careless and reckless with,” Jenkins claimed.
Hacker hopes much more individuals are cautious when working with providers that send out jewelry off for repairs.
“The thought that she was capable to touch it and I truly feel a section of her with me, I indicate we would go up there in the summers and pay a visit to with her. It was just anything to have of hers and it meant a little something to me. And I know Kay’s is like, it was just a ring, no matter what, but it was a little something that I could keep and seem down at it and bear in mind reminiscences of her,” Hacker stated.
WAFB reached out to Kay Jewelers about the issue.
A enterprise spokesperson reported, “At Kay Jewelers, we always attempt to supply a enjoyable consumer practical experience. We’re sorry that did not happen this time. We’re continuing to function with our customer and will do every thing we can to assure her fulfillment.”
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